zc44 Terms Conditions: What You Agree To When You Use Our Platform
Before you open an account or place activity through zc44, these Terms & Conditions set out exactly what we expect from you and what you can expect from us. Access to our lobby, wallet transactions via Rocket or Bank Transfer, and any contact with our support team all fall within this agreement — and eligibility depends on your local law and the regions where our service operates.
Applies to all account holders
Covers Rocket & Bank Transfer use
Jurisdiction-dependent access
Reviewed before account creation
POLICY POSTURE
How These Terms Govern Your zc44 Account
These Terms & Conditions form a binding agreement between you and zc44 the moment you complete account registration or use any part of our platform. They cover how your account is created and maintained, what conduct is expected during lobby sessions, and how payment instructions submitted through Rocket or Bank Transfer are processed on our end. We update these terms when our service changes, and we will notify you through your registered account channel when a material update takes effect. Continuing to use the platform after a notified update means you accept the revised terms. If you disagree with any part of these terms at any point, your option is to stop using the service and close your account by contacting our support team. Local law in Bangladesh governs how these terms are interpreted, but access and eligibility remain subject to the regulations applicable in your specific region. We do not offer this service in jurisdictions where it is prohibited. Any account activity that contradicts these terms may result in restrictions applied at our discretion, including suspension of wallet access pending review.
Rocket payment instructions
Bank Transfer wallet rules
Account registration conduct
Notification of term changes
Regional eligibility check
WHAT IS COVERED
Where These Terms Apply and What They Do Not Cover
These terms apply specifically to your zc44 account and the services we operate directly. Understanding the boundaries helps you know when to contact us versus when to refer to a third party. The four areas below clarify what falls inside and outside this policy.
Account Access
Covered. Your login credentials, session behaviour, account settings and any action taken after authentication fall fully within these terms. You are responsible for all activity that occurs under your registered account, including mobile access sessions initiated from your device.
Wallet Transactions
Covered. Deposits and withdrawals processed through Rocket or Bank Transfer via our platform are governed here. We record each transaction in your account wallet history. For disputes about a transaction, the wallet record shown in your account is the primary reference point.
Site Content
Covered. Game titles, lobby categories, promotional notices and any text published on zc44 are subject to these terms. Game content is supplied by studios including Spadegaming, Microgaming and CQ9, but the terms of your access to that content are set by us, not the studios.
Third-Party Services
Not covered by these terms. Services operated independently — such as your mobile wallet provider's own rules, your bank's transfer conditions, or Rocket's own user agreement — have their own separate terms. We are not responsible for those third-party terms or their application to you.
YOUR ACCOUNT RIGHTS
Practical Steps You Can Take Under These Terms
These terms are not one-directional. You hold specific rights that you can act on at any time through your account or by contacting support. Your transaction history is visible in full inside the account wallet section — every Rocket or Bank Transfer instruction logged against your account appears there with a timestamp and status. If any personal detail on your account is incorrect, you can request a correction by writing to our support team with the relevant documentation. You also have the right to ask us what account data we hold about you and to request that we explain how it is used. Where local law in Bangladesh grants additional data rights, we will honour those to the extent our platform is able. We aim to acknowledge any formal rights request within a reasonable timeframe; the exact handling path is explained by our support team when you raise the request. Nothing in these terms limits a right you hold under applicable local law.
Review Your Records
Open the wallet section of your account to see a full log of every transaction, including Rocket and Bank Transfer entries. Each line shows the method, amount and processing status as recorded on our system.
Correct Account Details
If your registered name, contact number or other account details need updating, reach out to support with supporting documentation. We will review the request and confirm the correction once verified.
Raise a Policy Question
Any clause in these terms that is unclear to you can be raised directly with our support team. Send us the specific section you want explained and we will respond through your registered contact channel.
Request Account Closure
You may close your account at any time by contacting support. We will confirm the closure and handle any pending wallet balance according to the withdrawal process in effect at the time of your request.
REACH OUR TEAM
How to Contact Us About These Terms
If any part of these Terms & Conditions raises a question or if you need to act on a right described above, our support team is the direct route. We keep contact paths consistent so you can reach the same team regardless of whether your query is about a wallet transaction, account access or a specific policy clause.
Live Chat
Open the chat widget from any page on zc44 to connect with our support team in real time. This is the fastest path for questions about account status, wallet records or a specific term you want explained.
Email Support
For formal requests — such as data inquiries, account corrections or written policy clarifications — send your message to the support email address listed in your account dashboard. Include your registered account details so we can locate your record quickly.
Account Help Centre
Our published help articles cover the most common terms questions, including wallet rules for Rocket and Bank Transfer, account closure steps and how to read your transaction log. Access the Help Centre through the support link in your signed-in account menu.
HOW WE HANDLE DATA
Data Handling, Cookies and Account Security Under These Terms
These terms connect directly to how we manage your account data, session cookies and security settings. We keep this transparent so you know exactly what we collect and why.
Account Data Retention
We retain your account data — including wallet transaction records for Rocket and Bank Transfer — for as long as your account is active and for a further period required under applicable law. You can ask support to explain the specific retention period that applies to your account type.
Session Cookies
We use session cookies to keep you logged in during active use of the lobby and to maintain your wallet state between pages. These cookies expire when you close your browser session. You can review your browser settings to manage cookie behaviour, though some features may not work fully without them.
Account Security
You are responsible for keeping your login credentials private. If you suspect that your account has been accessed without your authorisation, contact support immediately through live chat or email. We will initiate an account review and advise on the steps to secure your wallet and access.
Requesting Changes
To update consented data uses, request a copy of the data we hold or ask us to remove information where local law allows it, contact support in writing. Our team will confirm the applicable process based on the region and law that applies to your account.
TERMS FAQ
Frequently Asked Questions About These Terms
Real questions from account holders about how these Terms & Conditions work, answered plainly.
Do these Terms & Conditions apply to me if I am in Bangladesh?
Yes, if you create and use an account through zc44, these terms apply to you. That said, your eligibility to access the service depends on local law in Bangladesh and the specific region you are in. We advise you to confirm that using this platform is permitted under the laws applicable to you before registering.
What happens if zc44 updates these terms after I have already registered?
We will notify you through your registered account contact channel when a material update takes effect. If you continue using the platform after the notified date, that counts as your acceptance of the revised terms. If you do not agree, contact support to discuss closing your account before the change takes effect.
Where can I see the record of my Rocket or Bank Transfer transactions under this policy?
Your full wallet transaction history is available inside your signed-in account area. Every Rocket and Bank Transfer instruction we have processed on your account appears there with a status and timestamp. If a record looks incorrect, raise it with support and reference the transaction entry you want reviewed.
Can I request a copy of the account data zc44 holds about me?
Yes. Send a written request to our support team via the email address shown in your account dashboard. Include your registered account details so we can identify your record. We will explain what data we hold and the process for providing it, based on the law applicable to your account region.
What can I do if I disagree with a decision made under these terms?
Start by contacting our support team through live chat or email with the details of the decision you are questioning. Our team will review the situation against the applicable clause in these terms and respond through your registered contact channel. We aim to handle disputes based on the transaction records and account logs we hold.
Do the game studios on zc44 — like Spadegaming or Habanero — have their own terms I need to follow?
Studios such as Spadegaming, Habanero and others supply the game content available in our lobby. Your agreement is with zc44, not directly with those studios. Our terms govern your access to their game titles through our platform. If a studio's own rules apply separately, we will make that clear in the relevant section of our policy pages.
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