zc44 Privacy Policy: How We Handle Your Information
zc44 collects only the account and transaction data needed to run your wallet, process payments through Rocket and Bank Transfer, and keep your session secure. What we collect, how long we keep it, and how you can request changes — it is all covered here, and access to these services depends on your local law and eligible regions.
Account data handled directly by zc44
Rocket and Bank Transfer transaction records
Cookie and session data explained
Your rights to review and correct
POLICY POSTURE
What Data We Collect and Why
When you open an account, we record the registration details you provide: name, email address, and the mobile number linked to your wallet. If you fund your account using Rocket or Bank Transfer, we log the transaction reference, amount and timestamp — enough to match the deposit to your account wallet and resolve any discrepancy you raise with support. We do not store full bank credentials on our servers; payment-rail data is handled by the respective payment processor under their own security standards. Beyond registration and payment context, we collect standard session data: device type, browser version, pages visited and session duration. This helps us keep the mobile access path stable across Android and iOS browsers and lets our support team reproduce an issue you report. We may also set analytics cookies to understand how the lobby pages are navigated — which categories get opened first, where a session ends. You can manage cookie preferences through your browser settings. All data collection is subject to the applicable laws of your jurisdiction, and we do not represent that these services are available in every region.
Rocket transaction reference
Bank Transfer deposit record
Account wallet history
Session and device data
Analytics cookie data
POLICY SCOPE
Where This Policy Applies and What It Covers
This policy covers information processed directly by zc44 when you use our site. It does not extend to third-party services you reach through our pages. The four areas below define what is inside and outside its scope so you know exactly where your data sits.
Account Access
Any data you submit during registration, login or account recovery falls inside this policy. That includes your email, phone number and any identity documents you upload for verification. We hold this data only as long as your account remains active or as required by applicable law.
Transactions
Payment records created when you deposit via Rocket or Bank Transfer are covered here. We retain transaction timestamps and reference numbers to support dispute resolution. We do not share these records with third parties outside of the payment processor handling the transfer.
Site Content and Cookies
Session cookies, analytics data and game-lobby navigation logs are within scope. You can clear or block cookies from your browser without losing your account. Disabling analytics cookies does not affect your ability to browse or access the lobby.
Third-Party Services
Links or integrations pointing to external payment gateways, game studio platforms or verification providers fall outside this policy. Those services operate under their own privacy terms. We recommend reading their policies before sharing personal data through their interfaces.
YOUR ACCOUNT RIGHTS
Actions Available to You Under This Policy
You have clear, practical options when it comes to the data zc44 holds on your account. Reviewing what we hold, correcting something that is wrong, or asking a question about how a record was created — these are all things you can do by contacting support through the routes listed on this page. We do not require you to fill out a formal legal form to ask a basic account question. If you want to see the transaction history tied to your Rocket or Bank Transfer deposits, open the wallet section of your account — the records are displayed there in date order. For anything beyond what the account panel shows, reach out directly and we will pull the relevant details. Your rights under this policy depend on the laws applicable in your region; we aim to respond to all data-related requests in a reasonable time, though we do not publish a fixed service-level commitment.
Review Your Records
Open the wallet section of your account to see deposit and withdrawal history linked to Rocket or Bank Transfer. Transaction references, dates and amounts are shown there. For records not displayed in the panel, contact support and we will retrieve them.
Correct Account Details
If your registered name, email or linked phone number contains an error, raise it through the support channel. We will verify the change request and update the record. Some corrections may require identity confirmation depending on the nature of the change.
Raise a Data Question
Any question about what data we hold, why we collected it or how long we keep it can be sent to our support team. You do not need a formal process — a clear message describing what you want to know is enough for us to respond.
Request Data Support
If you want a summary of the personal data on your account or need to discuss account closure and data retention, contact us through the published support routes below. Eligibility and applicable data rights depend on your local law and region.
POLICY CONTACT PATHS
How to Reach Us About This Policy
If you have a question about this privacy policy — how your Rocket payment record is stored, what session data we hold or how to correct a registration detail — use one of the routes below. We publish these routes on the site; we do not list channels or hours we cannot stand behind.
Live Chat
The live chat widget is accessible from the site footer and from within your account panel. Use it to raise a data question, report an account detail error or ask how a specific transaction record was stored. A support agent will pick up the conversation directly.
Email Support
Send a written request to our support email address published in the site footer. This is the right route for formal data queries, account correction requests or anything you need a written response to. Include your registered email and a brief description of your request.
Account Help Centre
The help section inside your account covers common privacy and data questions: how to read your wallet history, how cookies work on mobile access, and how to update contact details. Check there first — many answers are already written out without needing to contact support.
DATA HANDLING DETAIL
How We Manage Data, Cookies and Account Security
zc44 applies consistent data-handling practices across account registration, payment processing and session activity. We do not sell personal data to third parties, and payment references from Rocket or Bank Transfer transactions are stored only as long as needed for account reconciliation and dispute support. Your account password is stored in hashed form; we do not have access to the plain-text version. If you access the site from a mobile browser, the same privacy rules apply regardless of device. Cookies set during your session can be cleared from your browser at any time. If you have questions about any of these practices, the support routes listed above are the right way to reach us.
Data Retention
Account and transaction data is kept for as long as your account is active or as required under applicable law. After account closure, we retain only the minimum records needed for legal compliance. You can ask what we hold at any point by contacting support.
Cookie Management
We use session cookies for login state and analytics cookies to understand lobby navigation. Analytics cookies can be disabled through your browser settings without affecting your account access. Mobile browser cookie settings apply the same way as desktop.
Account Security
Your password is stored in hashed form and is never visible to our team. If you believe your account has been accessed without your permission, contact support immediately through live chat or email. We will review access logs and advise on next steps.
Policy Changes
When we update this privacy policy, the revised version is published on this page with the updated date shown at the top. Continued use of the account after a published update means you have seen the revised terms. Contact support if any change raises a question.
PRIVACY QUESTIONS ANSWERED
Frequently Asked Questions About This Policy
These are the questions we receive most often about how zc44 handles your data, what rights you have and how to get things changed. If your question is not here, the support routes listed in the section above are the right place to ask.
Does zc44 store my Rocket or Bank Transfer payment details?
We store the transaction reference, amount and timestamp for each Rocket or Bank Transfer deposit. We do not hold full bank account credentials on our servers. Payment-rail data is processed by the payment provider under their own security standards, not stored in your zc44 account profile.
Can I see all the data zc44 holds on my account?
Your wallet history, transaction records and account registration details are visible inside your account panel. For any data not shown there — such as session logs or analytics records — send a request to our support email and we will provide what is held. Your right to access this data depends on applicable local law and your eligible region.
How do I correct a wrong detail on my account?
Contact support through live chat or email with a clear description of what needs to change — for example, a registered phone number that is no longer in use. We will verify the request and update the record. Some changes may require you to confirm your identity before we process them.
Does using mobile access change how my data is handled?
No. Whether you open the site on a mobile browser or a desktop, the same privacy policy applies. Session cookies work the same way, and your account data is handled identically. You can clear mobile browser cookies at any time through your phone's browser settings without losing your account access.
How long does zc44 keep my personal data after I close my account?
After account closure we retain only the minimum data required under applicable law — typically transaction records needed for legal or financial compliance. We do not hold registration data beyond that point. Contact support to ask about specific records tied to your closed account.
Who do I contact if I have a formal data concern or complaint?
Send a written request to the support email address listed in the site footer. Describe the concern clearly and include your registered email address. For urgent matters, the live chat route is also available. Data rights and available remedies depend on the laws in your jurisdiction and eligible region.
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